At Darwinex Enterprises, customer satisfaction is our top priority. We take great care in delivering quality handcrafted and home décor products across all over India. However, if you face any issue with your order, we’re here to help.

Eligibility for Return & Refund

You may raise a return or refund request if:

  • The product received is damaged, defective, or incorrect
  • The product has a manufacturing or quality issue

To be eligible:

  • The request must be raised within [X] days of delivery (you may customize this, commonly 3–7 days)
  • The product should be unused, uninstalled, and in its original packaging with all tags intact

How to Raise a Refund Request

If you encounter any issue with your product:

  1. Visit our website darwinexenterprises.com or contact our support team
  2. Share your order ID, issue details, and clear images/videos of the product
  3. Our team will review the request and get back to you within 24–48 hours

Refund Process

  • Once your refund request is approved, the refund will be initiated automatically
  • The refund amount will be credited to your original mode of payment
  • The amount will reflect in your account within 3–5 business working days, depending on your bank or payment provider

Non-Returnable Items

Please note that refunds or returns will not be accepted in the following cases:

  • Damage caused due to misuse or improper handling
  • Products returned without original packaging
  • Requests raised after the return window has expired

Shipping Coverage

We proudly deliver our products across India, ensuring safe and secure packaging for every order.

Contact Us

For any questions regarding returns or refunds, feel free to reach out to us. Our support team is always happy to assist you.